Contact details
Please contact Games from Pevans by e-mail (Games@pevans.co.uk). You can also leave a message on 020 7183 6256 (+44 20 7183 6256 from outside the UK) or write to Games from Pevans, 180 Aylsham Drive, Uxbridge UB10 8UF, UK.
Note: this is not a shop, so please don't visit this address.
Formally, Games from Pevans is a trading name of Margam Evans Limited (registered in England and Wales, company number 05152842, registered office 180 Aylsham Drive, Uxbridge UB10 8UF).
Margam Evans Ltd is registered for VAT: GB 840 0482 58.
Payment
This website lets you order games online. You can pay online using a credit card (handled securely through Shopify or PayPal) or your PayPal account (you can set one up as part of the process, but don’t have to). Either way, Games from Pevans never sees your financial information. You can find out about Shopify and PayPal's security on their websites.
UK customers who don't want to pay online can place an order online with the "Quote" option for delivery. I will send an invoice that can be paid with a cheque (in pounds sterling, drawn on a UK bank) or by bank transfer.
Delivery
I normally despatch orders in 2-3 working days. When confirming your order, I will let you know when I expect to send your parcel.
I charge delivery/shipping at cost. The amount depends on the weight and size of the game(s), the service you choose and, of course, where you are in the world. This is calculated at checkout, so you can check the delivery cost there -- but see below.
USA: Tariffs are applicable on import to the USA. Use the "Quote" option at checkout and I'll get you quotes for shipping your order DDP (delivered duty paid).
EU: As of 1st July 2026, extra fees apply on import to the EU. Use the "Quote" option at checkout and I'll get you quotes for shipping your order DDP (delivered duty paid) if possible.
UK: I send by Royal Mail and starting prices (up to 2 KGs) are
- £3.95 for Tracked 48 (2-3 days) or
- £4.95 for Tracked 24 (1-2 days).
Rest of the world: delivery charges are quoted DDU (delivered duty unpaid), so the purchaser is responsible for any duties or fees charged on import to their country.
Delivery problems
If you have a problem with delivery (such as your parcel not arriving, being sent elsewhere or extra charges being imposed), please contact Games@pevans.co.uk and I will do my best to resolve this with the carrier.
If I cannot resolve the problem, or the parcel is damaged or lost, I will replace it, if possible, or give you a refund. (See Returns and refunds below.)
Returns and refunds
Customers in the UK have the right to cancel their order within 14 days of receiving it for a full refund. If you want to return any game on these terms, please let Games from Pevans know. Return the game(s), undamaged, to Games from Pevans, 180 Aylsham Drive, UXBRIDGE UB10 8UF, UK at your cost. On receipt, I will check the items and refund the amount originally paid within 14 days.
Outside the cooling-off period, and for other countries, I will happily provide a refund for any game that is returned within 30 days of receipt, provided it is unopened and undamaged. Let Games from Pevans know and return the game(s) to Games from Pevans, 180 Aylsham Drive, UXBRIDGE UB10 8UF, UK at your cost. On receipt, I will refund the cost of the game(s).
If what you receive is damaged, defective or incorrect, please let Games from Pevans know at once. If I can replace any missing parts (or the whole game), I will do so as soon as possible. Alternatively, return the game(s) to Games from Pevans, 180 Aylsham Drive, UXBRIDGE UB10 8UF, UK and I will give you a full refund, including the cost of return postage.